Returns & Exchanges

At Pet Tutor, we are committed to your training success and offer a 30-day return window for all Smart Animal Training Systems products in new condition. If you are not completely satisfied with your purchase, our team is here to assist with a seamless exchange or refund process.

1

Initiate Your Request

Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the Pet Tutor hardware and all original accessories in their initial packaging to ensure the items are protected during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier to send your package to our designated fulfillment center for inspection.

4

Receive Refund or Exchange

Once our technicians verify the item's condition, we will process your refund to the original payment method or ship out your replacement unit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing